Legal

Privacy Policy

Last updated 11 October 2026

Ascend Energy Group Pty Ltd (ACN 703 108 098, ABN 84 703 108 098) ("Ascend", "we", "us") designs, sells and arranges the installation of solar, battery, air conditioning, EV charging and double glazing systems for homes. This policy explains how we handle your personal information. We handle it in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

  • Contact details: your name, phone number, email address and the address of your home.
  • About your home and energy use: what you're interested in, home size, roof type, your power bills (including usage, tariffs and your retailer), and whether you own the home.
  • For your design and quote: photos of your home, roof, switchboard and meter, and aerial or satellite imagery of your roof.
  • To complete your job: details needed for grid connection approvals, rebate and certificate claims (such as STCs), warranties and, if you choose finance, your application with the lender.
  • Website information: basic technical data such as your browser type and the pages you visit.

How we collect it

Mostly from you: when you fill in our quote form, call or email us, send us your bill, or meet us at your home. We may also receive your details from a referral partner you asked to put you in touch with an installer, and through Rooftop Rebates (rooftoprebates.com.au), a rebate check and referral service that Ascend Energy Group operates.

Why we use it

  • To contact you about the quote you asked for, and to design and price your system.
  • To arrange and carry out your installation, grid connection and rebate claims.
  • To provide warranty support and after-sales service.
  • To meet our legal and regulatory obligations.
  • To tell you about products or offers we think you'd find useful. You can opt out at any time by replying "stop" or telling us.

Who we share it with

Only as needed to do the job, or where the law requires it:

  • the licensed electricians and tradespeople who carry out your installation
  • your electricity distributor and retailer, for connection approvals and meter changes
  • agents who process rebates and certificates, and the Clean Energy Regulator
  • finance providers, only if you choose to apply for finance
  • product manufacturers, for warranty registration and claims
  • the service providers who run our systems, such as email, website hosting, design software and customer records

We don't sell your personal information.

Overseas storage

Our website and lead systems are hosted by Amazon Web Services in Sydney. Some of the service providers we use, such as Google for email, may store information on servers outside Australia, including in the United States. We use reputable providers and take reasonable steps to make sure your information is protected.

Keeping it safe

We store your information in secure, access-controlled systems and only keep it as long as we need it for the purposes above, or as long as the law requires.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by contacting us:

We'll respond within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The latest version will always be on this page.

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